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Frequently Asked Questions

Ordering by Phone:

You can place your order by calling 305-666-2223.  We're happy to help you and answer any questions regarding your order.

 

What's the best time to reach someone at IBIZA Passion for Jewelry regarding my order?

We're available over the phone from 9 am – 6 pm EST Monday-Friday.

11 am - 6 pm EST Saturdays. 

You may also email us with any questions you may have at info@ibizabijoux.com 

 

How can I find a store that carries Ibiza Passion in my area?

Ibiza Passion is sold to many retailers across the world. To ensure that you get the latest information regarding stores that carry our line, please contact us via email or phone. We will be happy to assist you! 

 

Do all Ibiza Passion items come in a pouch?

Yes, all Ibiza Passion items come in an Ibiza Passion pouch. If you'd like to get it wrapped for a gift, please state so in the Comment section of the check-out page. 

 

Order Delivery:

Your order will be delivered based on the shipping option chosen during checkout.

 

Payment Options:

Ibiza Passion accepts Visa, Mastercard, American Express, Discover and Paypal.

 

Shipping Options:

We ship all of our via United States Postal Service.  For USPS shipping terms & conditions, please visit www.USPS.com.

 

Shipping charges:

FREE SHIPPING on orders over $60 worldwide!

Shipping rates are calculated based on the current rates provided by USPS and are determined by weight, size, location, and shipping method chosen.

 

Shipping to different address:

You can ship to a different address if you want to send a gift to a relative or friend.

 

Shipping confirmation:

You will receive an email confirmation when your order has been shipped.

 

Taxes:

Taxes are calculated for customers buying from the state of Florida.  Orders shipped to a Florida address get a 7% tax rate. 

 

Return Policy:

Ibiza Passion will accept unworn merchandise with tags attached within 15 days of the ship date for a full refund or credit for all qualifying orders.  For more information, please visit Returns & Exchanges. 

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